Our normal production time is one to three weeks after your order is placed. Please be aware of our busy season which begins in September and ends at the end of December. During this time, production times may be increased by as much as 3 weeks so please plan your orders accordingly.

All orders will be shipped via United Parcel Service (UPS) ground service unless other wises requested. Hand deliveries (within a 50 mile radius) are available for $10.00 per delivery. Pick-ups are more than welcome during normal business hours. Prior arrangements must be made for pick-ups

Shopping cart shipping charges are just an estimation actual shipping charge will apply. You will be notified if shipping exceeds the estimation. You card will only be charged actual shipping. If paying by Paypal a refund will be issued for any overcharge on shipping..

International Orders: We only accept Paypal on international orders you must contact us for shipping and payment arrangements.

Damaged Items/Shortages

All cartons must be opened upon receipt. Damaged items or shortages must be reported in writing within 72 hours of product receipt. Returns must be mailed within 5 days after initial contact. All cartons and interior packaging must be kept. Failure to do so may result in voiding of your claim. Product must be returned for verification. Replacement products will be in the same scent and color as original order.

Returns/Refunds

We will not under any circumstances issue store credits or refunds on products without prior approval. You must contact us to get approval to return any items. Seasonal or custom items will never be accepted for return.

Additions/subtractions/cancellations

Additions and/or subtractions from your order must be made within 24 hours of initial order. You may cancel your order within 24 hours. After 24 hours, there will be a 20% re-stock fee added to your order. All cancellations must be made in writing (fax or email).